Terms of Service

BlinkaRide operates the marketplace platform at blinkaride.com ("we", "us").

For questions or complaints: support@blinkaride.com

BlinkaRide is an online marketplace that connects passengers with independent taxi and private hire operators ("operators"). We provide the technology platform and booking tools. We are not a transport provider, employer of drivers, or party to the transport contract.

The contract for your journey is formed directly between you and the operator when the operator confirms your booking request. Until that confirmation is given, no transport contract exists.

Each operator is an independent business responsible for its own licences, vehicles, drivers, insurance and the performance of the journey. BlinkaRide does not collect payment from passengers on behalf of operators; any payment arrangements are between you and the operator.

Submitting a booking request on BlinkaRide is a request to the operator, not a confirmed booking. The operator may confirm, decline, or ask for further information.

Fixed price — a price shown as fixed is an estimate calculated from the route. The operator must still confirm the booking. Where a fare-acceptance step is shown, the booking is not confirmed until you accept the final fare and the operator confirms.

Indicative / "from" price — a displayed range or minimum is an estimate only. The operator will propose a final fare. No confirmed booking exists until you accept the fare and the operator confirms.

Quote required — no price is calculated automatically. The operator will provide a quote which you must accept before a booking is confirmed.

Quotes and booking requests may expire. We recommend providing accurate pickup details and monitoring your email for operator communications.

By using BlinkaRide you agree to:

• Provide accurate and complete information when making a booking request
• Be present at the agreed pickup location at the agreed time
• Use the platform only for lawful purposes
• Not submit false, fraudulent or speculative booking requests
• Not attempt to contact operator staff other than through the platform for booking purposes
• Not scrape, copy or commercially exploit platform content
• Not attempt to interfere with or circumvent platform security
• Not submit fake, misleading or incentivised reviews
• Not harass, impersonate or misuse personal information of other users or operators

Cancellation and refund terms are set by each individual operator and will be made available to you before or at the point of booking confirmation. You should read the operator's cancellation policy before confirming.

BlinkaRide does not currently collect or process passenger payments. Refunds, where applicable, are a matter between you and the operator.

If an operator cancels or fails to supply the agreed service, you may have rights against the operator under applicable consumer law. BlinkaRide may provide reasonable assistance in facilitating communication but is not responsible for operator conduct or service failures.

To raise a complaint about a journey or operator, contact us at support@blinkaride.com. We aim to acknowledge complaints within 2 business days.

By submitting a review you confirm that it reflects your genuine, first-hand experience of the operator or journey. You must not submit fake, misleading or incentivised reviews. Submitting a review grants BlinkaRide a licence to display it on the platform and to use it in service-quality assessment.

We reserve the right to moderate, withhold or remove reviews that we reasonably consider to be fraudulent, defamatory, abusive, illegal or in breach of these terms. Operators may respond publicly to reviews.

Fake and concealed incentivised reviews are a banned commercial practice under UK law. We take reasonable steps to prevent and detect them and may report suspected abuse.

The BlinkaRide name, logo, software and platform content are owned by or licensed to us. You may not reproduce, distribute or commercially exploit them without our prior written permission.

Operators retain ownership of their uploaded content (logos, descriptions, images) and warrant that they have the right to upload it. By uploading content, operators grant BlinkaRide a licence to display it on the platform.

The platform uses third-party services including Google Maps (address search and routing), Stripe (operator billing) and others. These services have their own terms and privacy policies. BlinkaRide is not responsible for the content or practices of third-party services.

Links to operator websites or WhatsApp contacts are provided for convenience. BlinkaRide does not endorse or accept responsibility for third-party websites.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any rights you have under applicable consumer law that cannot be excluded.

Subject to the above, BlinkaRide's liability to you in connection with the platform is limited to losses that were reasonably foreseeable at the time you used the platform. We are not liable for:

• The conduct, acts or omissions of any operator, driver or third party
• Loss or damage arising from your use of operator services
• Indirect or consequential loss
• Loss of profit, revenue, business or anticipated savings
• Service interruptions beyond our reasonable control

The platform is provided on an "as is" basis. We do not guarantee uninterrupted or error-free availability.

Nothing in these terms affects any rights you have under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you are a consumer, you may have rights that apply regardless of what these terms say.

We may update these terms from time to time. For material changes we will give you reasonable advance notice by email or by a prominent notice on the platform before changes take effect. Changes will apply to new bookings made after the effective date. Confirmed bookings will remain subject to the terms in force when they were confirmed, unless the law requires otherwise.

Continued use of the platform after a change takes effect constitutes acceptance of the revised terms. If you do not agree to the revised terms, please stop using the platform.

These terms are governed by the law of England and Wales. If you are a consumer resident in Scotland, Northern Ireland or another jurisdiction, you retain any mandatory protections provided by the law of your home jurisdiction. Proceedings may be brought in the courts applicable under consumer law.

If any provision of these terms is found to be unlawful or unenforceable, it will be severed and the remaining provisions will continue in full force. These terms constitute the entire agreement between you and BlinkaRide in relation to your use of the platform as a passenger, and supersede any prior representations.

For platform complaints: support@blinkaride.com
See also our Privacy Policy and Cookie Policy.